Carroll County Schools
Federal Programs Complaint Procedures
Parents/school communication is described in student handbooks
and on the website. Parents are expected to address complaints or
grievances beginning at the school level with the teacher first and
then the administration. Central office personnel should be
contacted next should parents feel the issues have not been
resolved. If still unsatisfied, the superintendent should be
contacted. Parents have the right to speak to the Board of
Education through public participation at a Board of Education
meeting. Conferences forms/notes/minutes are kept on file as
documentation of the issues. Complaint procedures are described and
a form for documenting complaints is located in the administrative
handbook. The complaint procedures describe grounds for complaints,
federal programs for which complaints can be filed, filing and
investigation of a complaint, as well as rights to appeal. The
GADOE address to which complaints should be filed is included in
Section 9304 - General Applicability of State Educational Agency
Section 9503 - Complaint Process for Participation of Private
A. Grounds for a Complaint
Any individual, organization or agency (complainant) may file a
complaint with the Georgia Department of Education (GaDOE) if that
individual, organization or agency believes and alleges that a
local educational agency (LEA), the state educational agency (SEA),
or an agency or consortium of agencies is violating a federal
statute or regulation that applies to a program under the Title I,
Part A of the Elementary and Secondary Education Act of 1965
(ESEA). The complaint must allege a violation that occurred not
more than one year prior to the date that the complaint is
received, unless a longer period is reasonable because the
violation is considered systemic or ongoing.
B. Federal Programs for Which Complaints Can Be Filed
1. Title I, Part A: Improving Basic Programs Operated by Local
2. Title I, Part B, Subpart 3: Even Start Family Literacy.
3. Title I, Part C: Education of Migrant Children.
4. Title I, Part D: Prevention and Intervention Programs for
Children and Youth Who Are Neglected, Delinquent, or At-Risk.
5. Title II, Part A: Teacher and Principal Training and
6. Title II, Part D: Enhancing Education Through Technology.
7. Title III, Part A: English Language Acquisition, Language
Enhancement, and Academic Achievement.
8. Title IV, Part B: 21st Century Community Learning
9. Title VI, Part A, Subpart 1, Section 6111: State Assessment
10. Title VI, Part A, Subpart 1, Section 6112: Enhanced
Assessment Instruments Competitive Grant Program.
11. Title VI, Part B, Subpart 2: Rural and Low-Income
12. Title IX, Part E, Subpart 1, Section 9503: Complaint Process
for Participation of Private School Children.
13. Title X, Part C - McKinney-Vento Homeless Assistance Act
C. Complaints Originating at the Local Level
As part of its Assurances within ESEA program grant applications
and pursuant to Section 9306 within the Title I, Part A of the
Elementary and Secondary Education Act of 1965 (ESEA), an LEA
accepting federal funds also agrees to adopt local written
procedures for the receipt and resolution of complaints alleging
violations of law in the administration of covered programs.
Therefore, for complaints originating at the local level, a
complaint should not be filed with the GaDOE until every effort has
been made to resolve the issue through local written complaint
procedures. If the complainant has tried to file a complaint at the
local level to no avail, the complainant must provide the GaDOE
with written proof of their attempt to resolve the issue at the
D. Filing a Complaint with the GADOE
A complaint must be made in writing or submitted via online web
and signed by the complainant. The complaint must include the
1. A statement that the LEA, SEA, agency or consortium of
agencies has violated a requirement of a federal statute or
regulation that applies to an applicable program.
2. The date on which the violation occurred.
3. The facts on which the statement is based and the specific
requirement allegedly violated (include citation to the federal
statute or regulation).
4. A list of the names and telephone numbers of individuals who can
provide additional information.
5. Whether a complaint has been filed with any other government
agency, and if so, which agency.
6. Copies of all applicable documents supporting the
7. The address of the complainant.
The complaint must be addressed to:
Georgia Department of Education
Office of School Improvement
Federal Programs Division
1858 Twin Towers East
205 Jesse Hill Jr. Drive, S.E.
2052 Twin Tower East
Atlanta, GA 30334
Once the complaint is received by the Federal Programs Division,
it will be copied and forwarded to the appropriate Federal Program
E. Investigation of Complaint
Within ten days of receipt of the complaint, the Associate
Superintendent or his or her designee will issue a Letter of
Acknowledgement to the complainant that contains the following
1. The date the GaDOE received the complaint.
2. How the complainant may provide additional information.
3. A statement of the ways in which the GaDOE may investigate or
address the complaint.
4. Any other pertinent information.
If the complaint involves an LEA, the GaDOE will also send a
copy of the Letter of Acknowledgement to the local superintendent,
along with a copy of the complaint. The GaDOE will contact the LEA
to clarify the issues and review the complaint process. If the
complaint cannot be resolved through this contact, the GaDOE will
invite the LEA to submit a written response to the GaDOE, and to
provide a copy of the response to the complainant.
Appropriate GaDOE staff will review the information and
1. Additional information is needed.
2. An on-site investigation must be conducted.
3. Other measures must be taken to resolve the issues raised in
4. A Letter of Findings can be issued.
If additional information or an investigation is necessary, the
GaDOE will have 60 days from receipt of the information or
completion of the investigation to issue a Letter of Findings.
If the Letter of Findings indicates that a violation has been
found, corrective action will be required and timelines for
completion will be included.
Either the 30 day or the 60 day timelines outlined above may be
extended, if exceptional circumstances exist.
The Letter of Findings will be sent directly to the complainant,
as well as the other parties involved.
F. Right of Appeal
If an individual, organization or agency is aggrieved by the
final decision of the GaDOE, that individual, organization or
agency has the right to request review of the decision by the U.S.
Secretary of Education. The review is at the Secretary's
For complaints filed pursuant to Title IX, Part E, Subpart 1,
Section 9503 (20 U.S.C. §7883, complaint process for
participation of private school children), a complainant may appeal
the GaDOE's decision to the U.S. Secretary of Education no later
than 30 days from the date on which the complainant receives the
Letter of Findings. The appeal must be accompanied by a copy of the
GaDOE's decision and include a complete statement of the reasons
supporting the appeal.
Carroll County School System
Complaint Form for Federal Programs under the No Child Left
Behind Act of 2001
Name of (Complainant):
Phone Number (home):
Phone Number (work):
Person/department complaint is being filed against:
Date on which violation occurred:
Statement that the Carroll County School System has violated a
requirement of a Federal statute or regulation that applies to an
applicable program (include citation to the Federal statute or
regulation) (attach additional sheets if necessary):
The facts on which the statement is based and the specific
requirement allegedly violated (attach additional sheets if
List the names and telephone numbers of individuals who can
provide additional information.
Please attach/enclose copies of all applicable documents supporting
Signature of Complainant: Date:
Mail or deliver this form to:
Carroll County School System Superintendent
Carroll County Schools
164 Independence Dr.
Carrollton, Georgia 30116
Date of Response to Claimant: